Terms and Conditions
These terms and conditions govern your use of Casinoly and the services provided through our platform. By registering an account and accessing our casino services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. We reserve the right to amend these terms at any time, and continued use of the platform constitutes acceptance of any modifications.
Account Registration and Verification
To participate in gaming activities at Casinoly, you must create an account by providing accurate and complete information. You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. Only one account per person, household, IP address, and device is permitted. Multiple accounts will result in closure and forfeiture of winnings.
You are responsible for maintaining the confidentiality of your login credentials and all activities conducted through your account. We reserve the right to request verification documents at any time, including but not limited to proof of identity, address, and payment methods. Failure to provide requested documentation within 30 days may result in account suspension and withdrawal of funds being withheld until verification is complete.
Deposits, Withdrawals, and Payment Methods
All financial transactions must be conducted using payment methods registered in your own name. Third-party payments are strictly prohibited and will result in immediate account closure. Minimum and maximum transaction limits vary depending on the payment method selected and your account status.
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time |
|---|---|---|---|
| Credit Card Deposit | £10 | £5,000 | Instant |
| E-wallet Deposit | £10 | £10,000 | Instant |
| Bank Transfer Deposit | £20 | £50,000 | 1-3 business days |
| E-wallet Withdrawal | £20 | £5,000 | 24-48 hours |
| Bank Transfer Withdrawal | £50 | £10,000 | 3-5 business days |
Withdrawal requests are subject to verification checks and may be delayed pending completion of anti-money laundering procedures. Casinoly casino terms and conditions stipulate that you must wager your deposit at least once before requesting a withdrawal. Bonus funds are subject to specific wagering requirements as outlined in the promotional terms.
Bonuses and Promotional Offers
All bonuses, free spins, and promotional offers are subject to specific casino terms and conditions that must be reviewed before acceptance. Wagering requirements apply to all bonus funds and winnings derived from promotional offers. Standard wagering requirements range from 30x to 50x the bonus amount unless otherwise stated in the specific promotion.
Bonus funds and associated winnings may be forfeited if wagering requirements are not completed within the specified timeframe, typically 30 days from activation. Maximum bet limits apply when playing with bonus funds, generally set at £5 per spin or 10% of the bonus amount, whichever is lower. Breaching these limits may result in bonus confiscation and voiding of associated winnings.
Certain games contribute differently towards wagering requirements. Slots typically contribute 100%, whilst table games and live casino games may contribute between 5% and 20%. Progressive jackpot games are usually excluded from bonus play. Only one active bonus is permitted per account at any time, and bonuses cannot be transferred between accounts.
Responsible Gaming and Account Restrictions
Casinoly is committed to promoting responsible gambling practices. You have the right to set deposit limits, loss limits, session time limits, and cooling-off periods at any time through your account settings. Self-exclusion options are available for periods ranging from 6 months to permanent closure.
| Restriction Type | Minimum Period | Maximum Period | Implementation Time |
|---|---|---|---|
| Deposit Limit | 24 hours | Permanent | Immediate |
| Loss Limit | 24 hours | Permanent | Immediate |
| Session Limit | 1 hour | 12 hours | Immediate |
| Cooling-Off Period | 24 hours | 6 weeks | 24 hours |
| Self-Exclusion | 6 months | Permanent | 24 hours |
If you choose to self-exclude, your account will be closed for the selected period and you will not be able to access gaming services. Any active bonuses will be forfeited upon self-exclusion. We will take reasonable steps to prevent you from opening new accounts during the exclusion period.
Prohibited Activities and Account Termination
Certain activities are strictly prohibited and may result in immediate account closure and confiscation of funds. These include but are not limited to fraudulent activity, collusion with other players, use of automated betting systems or bots, bonus abuse, money laundering, and breach of these terms and conditions. We reserve the right to investigate suspicious activity and cooperate with law enforcement authorities.
Casinoly reserves the right to terminate or suspend your account at any time for breach of these terms and conditions. Upon termination, any remaining balance will be returned to you minus any applicable charges or disputed amounts. If your account is closed due to fraudulent activity, all funds may be forfeited. We may withhold payment and close your account if we have reasonable grounds to believe you have engaged in illegal or improper conduct.